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Chandan U (ChandanU5252)
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ChandanU5252 Member since 2016 13 posts
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Posted: January 15, 2020
Last activity: March 28, 2020
Posted: 15 Jan 2020 12:58 EST
Last activity: 28 Mar 2020 8:25 EDT
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Ques: Open Assignment From Email

Hello,

PART 1 - I have a correspondence with the Case ID in the mail body.

The case ID should be a link - done

PART 2 - Onclick of URL the case should get open Review /Perform harness by passing the authentication

Any suggestion? Any OOTBs ?

For This implementation SSO mandatory?

Currently I am getting the Login Screen on click of URL.

Thanks

UC

Conversational Channels Case Management User Experience
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