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 Chandan U (ChandanU5252)
EY

EY
IN
ChandanU5252 Member since 2016 13 posts
EY
Posted: January 15, 2020
Last activity: March 28, 2020
Posted: 15 Jan 2020 12:58 EST
Last activity: 28 Mar 2020 8:25 EDT
Closed

Ques: Open Assignment From Email

Hello,

PART 1 - I have a correspondence with the Case ID in the mail body.

The case ID should be a link - done

PART 2 - Onclick of URL the case should get open Review /Perform harness by passing the authentication

Any suggestion? Any OOTBs ?

For This implementation SSO mandatory?

Currently I am getting the Login Screen on click of URL.

Thanks

UC

Conversational Channels Case Management User Experience
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Posted: 1 year ago
Posted: 16 Jan 2020 7:31 EST
Priyanka Boga (bogap)
PEGA
Senior Technical Solutions Engineer
Pegasystems Inc.
IN

Adding to Harish's comments can use SnapStart also.SSO is not mandatory but whenever you open the link it asks for general authentication.


If designer studio or portal is already opened ,when you click on the URL through email in same browser where portal or designer studio is opened,it wont ask the authentication details.


https://community1.pega.com/sites/pdn.pega.com/files/help_v72/procomhelpmain.htm#mobile/concepts/mob-use-snapstart-module-outside-sdk-con.htm
Posted: 1 year ago
Posted: 23 Jan 2020 1:27 EST
Chandan U (ChandanU5252)
EY

EY
IN

Hi,


weather its SSO or the general authentication, after click on like the portal that opens not picking the application Skin , instead its picking the default skin.


any help on this ?


Thanks


UC


 
Posted: 1 year ago
Posted: 23 Jan 2020 4:09 EST
Priyanka Boga (bogap)
PEGA
Senior Technical Solutions Engineer
Pegasystems Inc.
IN

Hi,


Its an general authentication.Have you provide the application name in the url ?Please go through the below link format for reference.


public URL(http://localhost:8080/prweb/PRServlet/kulyHuqmpsmPFVFMQ3A9ik5IseYOw%5B*/!STANDARD)?pyActivity=Data-Portal.ShowDesktop&isSnapStart=true&applicationName=AppName&Action=openWorkByHandle&InsHandle=pzInsKey


 
Posted: 1 year ago
Posted: 7 Mar 2020 23:45 EST
NagaRamesh Thirlaka (NagaRamesh)
Capgemini

Capgemini
MY

Hi,

I have same requirement in my project. I tried the above solution but it didn't work.

Appreciate if you can help me with the steps.

Below is my requirement :

User will be receiving an email once the case is assigned. Now user should be able to access the assignment by click on link in the email(case id).

To implement this feature, i tried with different Correspondence Fragments likeAssignmentLink, WorkLink, pxOpenAssignmentLink, but it didn't work.