Close popover
Pravallika M (PravallikaM465)
Accenture Solutions Pvt Ltd
Software Engineering Analyst
Accenture Solutions Pvt Ltd
PravallikaM465 Member since 2016 53 posts
Accenture Solutions Pvt Ltd
Posted: January 30, 2018
Last activity: April 24, 2019

OpenSpan Services application stopped working Issue in Pega Robotics (OpenSpan) Studio


Hi I have Pega Robotics Studio 8.0.1058.0 installed on the machine(With Windows 7 64 bit OS )
when trying to automate some java based swing application, while clicked on start interrogation(for Windows Application by mentioning the executable.bat file as Path & 'javaw.exe' as Target Path & Start Method as 'StartAndWait'),Below errors are occurring saying either

1) Unable to register process with service. Verify that service 'OpenSpan Services' is running". or
2)An Occurred while communicating with the service 'OpenSpan Service' Verify that service is running.

I tried restarting the OpenSpan Services application ,In services.msc it shows the application(OpenSpan Services) status as 'Started',but still the error is occurring in studio. when trying to open the application it says "OpenSpan Services has stopped working".

If anyone faced the same issue, please let me know the resolution steps ,I have raised SR-C8266 & awaiting for the response.



***Edited by Moderator Marissa to update SR Details***

Robotic Process Automation Support Case Created
Moderation Team has archived post,
Close popover This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question.