Question1Replies67Views DEBANGSHU11 Member since 2011 1 post Cognizant Technology Solutions Posted: May 23, 2018Last activity: May 23, 2018 Closed Pega Chat securityWhat is the mechanism or security pega uses while pre-chat answers are sent to pega from client end? Low-Code App Development Security ×Close popoverFacebookTwitterLinkedinEmail Copy Link Copied! Moderation Team has archived post This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question. Posted: 2 years agoAsif Hasan PEGA replied to DEBANGSHU11I have found below pointer, "Pega uses transcript masking – Chat transcript data masking ensures that sensitive Personally Identifiable Information (PII) is not stored or sent back to the customer through the chat transcript"