Posted: 29 Aug 2019 13:34 EDT Last activity: 5 Sep 2019 0:47 EDT
Pega Foundation for Communications Upgrade from 7.2.2 to 8.2
We are upgrading a 7.2.2 environment with Pega Customer Service for Comms to a 8.2 Pega version. We need to upgrade the foundation for communications application. The upgrade guide for the foundation framework indicates that to upgrade to 8.2 we need 8.1 installed, 8.1 upgrade guide indicates we need 7.4 and so on. Is that correct, or we can go straight from a 7.21 Comms Foundation to a 8.2 version.
We took the risky approach and went ahead and upgraded directly to the 8.2 version. We verified that the schema changes introduced in each of the version were in the 8.2 upgrade package as well. There was no need to make a sequential upgrade since 7.31 up to 8.2