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 Tarun Kumar Reddy Bolla (Tarun Bolla)
Infosys

Infosys
AU
Tarun Bolla Member since 2010 20 posts
Infosys
Posted: March 3, 2020
Last activity: March 10, 2020
Posted: 3 Mar 2020 19:40 EST
Last activity: 10 Mar 2020 11:56 EDT
Closed
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Pega Mobile network connectivity issue

Hi Team,

I have generated a Pega Mobile application for both iOS and Android via Mobile Build Server. Then, tried installing those apps on my mobile. Both the apps are (Android and iOS) throwing same issue - "Unable to connect to server - please check network configuration on your device". What could be the issue? Any thoughts?

I have attached both apps screenshots (Android and iOS). 

Platform: Pega 8.1 (Pega Labs)  

Pega Mobile Client 7.2.1 Mobile Other Industry Lead System Architect
Moderation Team has archived post, This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question.
Posted: 1 year ago
Posted: 5 Mar 2020 21:21 EST
Kevin Zheng (KevinZheng_GCS)
PEGA
Director, Software Solutions Engineering
Pegasystems Inc.
US

can u first check if you can access the pega instance using mobile browser like chrome or firefox? this will verify if your phone can actually connect to pega lab instances.

Accepted Solution

Posted: 1 year ago
Updated: 1 year ago
Posted: 10 Mar 2020 5:48 EDT
Updated: 10 Mar 2020 5:49 EDT
Tarun Kumar Reddy Bolla (Tarun Bolla)
Infosys

Infosys
AU

Thanks for the reply Kevin. I have raised an SR and the reply was to check the loginCacheManifest file (rule). In my case, this file is an outdated one overridden from lower versions of Pega which contained references to non-existent files. Suggestion was to take the latest one from Pega rulesets. That fixed the issue.
Posted: 1 year ago
Posted: 10 Mar 2020 11:56 EDT
Marissa Rogers (MarissaRogers)
MOD
Senior Community Moderator
Pegasystems Inc.
US

Hi Tarun Bolla,

Could you share with us your SR ID so that we can update the thread and connect the two?

Thanks!

Marissa | Senior Moderator | Pega Collaboration Center

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