Question
pxTransferAssignment OOTB activity is failing
Hi I am trying to reassign the cases from one workbasket to users worklist through Call Work-.pxTransferAssignment. and passing all the required parameters . But I am getting an error, it says activity: Acquireworklock is not able to find in the current rulebase. And it is failing. Anu solution for this ?
***Edited by Moderator Marissa to update platform capability tags***
Hi,
I am passing all the required parameters like assignedoperator,destination type as worklist, destination name as operator name.
But still I am facing the issue in reassigning.
Hi
I am also getting the same error. In one of the article it was mentioned that the class need to be changed, but it was not clear enough or specific what has to be changed.
Accepted Solution
Hi Gayatri,
Tried withe approach which u have mentioned above, but still i faced the same error.
However the purpose is resolved with OOTB activity ReAssign.
Thanks.
Hi, Try to trace and debug. I feel there is some issue like the required param is missing.