Question 1 Replies 908 Views × Close popover William Cram (william_cram) OptumRx Sr developer OptumRx US View Profile Send Message william_cram Member since 2014 2 posts OptumRx Posted: February 17, 2018 Last activity: February 19, 2018 Posted: 17 Feb 2018 15:03 EST Last activity: 19 Feb 2018 7:57 EST Closed pyResolvedTimestamp and pyStatusWork I have a case that has a valid pyResolvedTimeStamp date/time, but the case is in a pyStatusWork of "Pending-CanClose". My belief this is an invalid state, is this correct? Case Management Reporting × Close popover Facebook Twitter Linkedin Email Copy Link Copied! Moderation Team has archived post, learn more × Close popover This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question. Posted: 3 years ago Posted: 19 Feb 2018 7:57 EST × Close popover Santanu Bhattacherjee (Santanu) PEGA Manager CRM - Field Service Pegasystems Inc. IN View Profile Send Message Santanu PEGA replied to william_cram Do you have a reopen feature for resolved cases in your application ? If your user reopens a resolved case then you will see this . The moment it gets resolved again, the resolved time stamp will get updated.