Could anybody tell me how we can achieve the below scenario :
We have one child CaseType with one stage and multiple assignments, we are displaying different status based on the assignments, all the assignment status are saving in the pyAssignmentStatus property.
Example as below:
and in WorkObject pystatusWork taking the value as "Pending-xyz" which is last assignment status.But I want to set pyStatusWork=Open whenever its picking the pyStatusWork as "Pending-xyz"(assignment status) except when the case is Resolved-Complete or Cancelled.
What type of the flow (standard or a screen flow) is the child case type having? In the child case, is each assignment a different step of the stage? Have you tried updating status on the end shape of each step? Or tried using Update status in a utility or update case smart shape? All these update the pyStatusWork value of the child case object.