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Moritaka Kanai (kanam)
ServiceNow
Platform Solution Consultant
ServiceNow
JP
kanam Member since 2012 58 posts
ServiceNow
Posted: June 2, 2017
Last activity: June 2, 2017
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Reasonable system architecture to manage RDA-involved desktops

Hi. One of our customer is asking us on how IT can manage the environment that has many RDA-involved desktops, not RPA.

Do we have any best practices on how the system architecture should be to apply patches, to deploy new automation definitions to each desktop, to gather logs output by Runtime, to troubleshoot errors on each desktop, etc.?

The customer is now thinking of using a virtualization technology such as VMware ThinApp (fullclone mode) to achieve the centralized management. It it a reasonable approach in perspective of risk tolerance, high availability, ease of maintenance, etc.?

Thanks,
Moritaka Kanai

Robotic Process Automation
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