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 Aditi Mehta (AditiM23)
Standard Chartered Bank
Technical Lead
Standard Chartered Bank
IN
AditiM23 Member since 2014 8 posts
Standard Chartered Bank
Posted: February 22, 2018
Last activity: February 23, 2018
Posted: 22 Feb 2018 1:42 EST
Last activity: 23 Feb 2018 1:30 EST
Closed
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Remote Trace customized login screen

We have customized login screen to add forgot password functionalities. It is throwing the following exception:

cannot be null or blank. page: Declare_pyDisplay.pyDisplay. Details: Invalid value for aReference passed to com.pega.pegarules.data.internal.clipboard.ClipboardPageImpl.getProperty(String, char)

Is there any way to remote trace the actions on login screen? the requester session doesn't appear in remote trace without logging once.
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Accepted Solution

Posted: 3 years ago
Posted: 22 Feb 2018 4:12 EST
Ujjwal Kumar Shukla (UjjwalShukla_GCS)
PEGA
Technical Lead
Pegasystems Inc.
IN

Hi Aditi,


With remote tracer even if operator has not logged in, a requester will be generated.

It would just show the Requester ID and browser annotation without any operator id on remote trace screen.



Thanks,

Ujjwal
Posted: 3 years ago
Posted: 22 Feb 2018 5:03 EST
Bindu Saraf (BinduSaraf)
PEGA
Senior Cloud Development Engineer
Pegasystems Inc.
IN

HI Aditi,


You can trace the login screen,please find the below sample requestor screenshot from SMA:

We'd prefer it if you saw us at our best.

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