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Posted: June 3, 2020
Last activity: June 3, 2020
SLA referer property
hi, how to set the Service Level Agreement (SLA) from a property reference into section?
Thanks
***Edited by Moderator: Pallavi to change content type from Discussion to Question***
Posted: 7 months ago
thank you for reply. I create davide_sla, i create 2 new property (GOAL_davide and DEADLINE_davide) , after?
where do I enter the date values in the new fields? how do i match the values GUI in the case type ?
I don't know how to move
thanks
Hello,
You should change your SLA rule to use the option "Set to the value of a property"