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 Krushanthan Ragunathan (KrushanthanR) Virtusa (pvt) Ltd Lead System Architect
Virtusa (pvt) Ltd
US
KrushanthanR Member since 2010 10 posts
Virtusa (pvt) Ltd
Posted: January 27, 2016
Last activity: March 16, 2017
Posted: 27 Jan 2016 13:49 EST
Last activity: 16 Mar 2017 5:41 EDT
Closed

Stage Level SLA Properties

Hi All,

I have configured SLA in Stage Level in the Case Designer and it fires as configured. I just want to display the Stage Level Goal and Deadline time in a report. What are properties holds these SLA Date and Time values? I can see the Urgency in the pyWorkPage but I don't see the Goal and Deadline properties.

Please post your insights.

Thanks in advance

Kris

Case Management
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Posted: 6 years ago
Posted: 27 Jan 2016 18:10 EST
James Adair (JamesAdair) PEGA Lead Service Assurance Advisor
Pegasystems Inc.
US

These values are stored on the SLA Rule itself and not on the work or assignment objects.  SLA processing utilizes task based agents. You may be able to report on instances of System-Queue-ServiceLevel as these are the SLA's which are actively being processed. They have a property pyMinimumDateTimeForProcessing which contains the value at which time the next event will occur (Goal, Deadline, or Late).
Posted: 6 years ago
Posted: 27 Jan 2016 20:09 EST
Krushanthan Ragunathan (KrushanthanR) Virtusa (pvt) Ltd Lead System Architect
Virtusa (pvt) Ltd
US

Thanks a lot for the responce. Will check the Queue for this reporting.
Posted: 6 years ago
Posted: 3 Mar 2016 1:50 EST
Manoj Kumar Manda (MANOJ_INCESSANT) Incessant Technologies Senior Technology Specialist
Incessant Technologies
IN

Hi

The pySLAGoal and pySLADeadline properties holds the value of SLA goal and deadlines. You may use it directly for reporting purpose.

Thanks
Posted: 5 years ago
Posted: 16 Mar 2017 5:41 EDT
Swetha Gaddam (SwethaG7) JPMorganChase
JPMorganChase
IN

Hi Manoj,

I think pySLAGoal and pySLADeadline will define case level SLA goal and dead line times, would they hold step level or stage level sla goal and deadline times as well?

We'd prefer it if you saw us at our best.

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