Discussion
Stage Level SLA Properties
Hi All,
I have configured SLA in Stage Level in the Case Designer and it fires as configured. I just want to display the Stage Level Goal and Deadline time in a report. What are properties holds these SLA Date and Time values? I can see the Urgency in the pyWorkPage but I don't see the Goal and Deadline properties.
Please post your insights.
Thanks in advance
Kris
Thanks a lot for the responce. Will check the Queue for this reporting.
Hi
The pySLAGoal and pySLADeadline properties holds the value of SLA goal and deadlines. You may use it directly for reporting purpose.
Thanks
Hi Manoj,
I think pySLAGoal and pySLADeadline will define case level SLA goal and dead line times, would they hold step level or stage level sla goal and deadline times as well?
These values are stored on the SLA Rule itself and not on the work or assignment objects. SLA processing utilizes task based agents. You may be able to report on instances of System-Queue-ServiceLevel as these are the SLA's which are actively being processed. They have a property pyMinimumDateTimeForProcessing which contains the value at which time the next event will occur (Goal, Deadline, or Late).