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Krushanthan Ragunathan (KrushanthanR)
Virtusa (pvt) Ltd
Lead System Architect
Virtusa (pvt) Ltd
US
KrushanthanR Member since 2010 10 posts
Virtusa (pvt) Ltd
Posted: January 27, 2016
Last activity: March 16, 2017
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Stage Level SLA Properties

Hi All,

I have configured SLA in Stage Level in the Case Designer and it fires as configured. I just want to display the Stage Level Goal and Deadline time in a report. What are properties holds these SLA Date and Time values? I can see the Urgency in the pyWorkPage but I don't see the Goal and Deadline properties.

Please post your insights.

Thanks in advance

Kris

Case Management
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