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KVISHNUPRIYA Member since 2011 4 posts
Virtusa
Posted: 3 years ago
Last activity: 3 years 5 months ago
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Stage Level SLA

Could anyone please explain me how to set SLA for differentstages of a Case?

I know there is Case Level SLAs and Assignment Level SLAs. Please explain me whether there is any way to set stage level SLAs?

***Updated by moderator: Lochan to add Categories***

Case Management
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