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JohnPaulRaja,C Member since 2011 247 posts
Cognizant
Posted: November 14, 2019
Last activity: January 23, 2020
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Sporadically advanced agents are failing with exception in pega v822

Hi, Application recently upgraded from pega 721 to Pega 822.

Most of the advanced agents are failing with below error, same agent working fine pega 721 region

com.pega.pegarules.pub.PRRuntimeException: unable to execute agent: <Agent name>PRRuntimeException
at com.pega.pegarules.session.internal.async.agent.QueueProcessor.execute(QueueProcessor.java:712) ~[prprivate.jar:?]
at com.pega.pegarules.session.internal.async.BatchRequestorTask.run(BatchRequestorTask.java:1155) ~[prprivate.jar:?]
at com.pega.pegarules.session.internal.PRSessionProviderImpl.performTargetActionWithLock(PRSessionProviderImpl.java:1371) ~[prprivate.jar:?]
at com.pega.pegarules.session.internal.PRSessionProviderImpl.doWithRequestorLocked(PRSessionProviderImpl.java:1114) ~[prprivate.jar:?]
at com.pega.pegarules.session.internal.PRSessionProviderImpl.doWithRequestorLocked(PRSessionProviderImpl.java:995) ~[prprivate.jar:?]
at com.pega.pegarules.session.internal.async.BatchRequestorTask.run(BatchRequestorTask.java:816) ~[prprivate.jar:?]
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149) [?:1.8.0_222]
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624) [?:1.8.0_222]
at java.lang.Thread.run(Thread.java:748) [?:1.8.0_222]
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