Please help us in resolving the following issue in the Pega 7.1.9 Sandbox.
Issue : After creating the new applications, Unable to run the cases, load the Case Worker and Case Manager portal.
Error message :
For Case Creation Portal : Issue in Perform Harness.
For Case Worker and Case Manager portal : Please Contact System Administrator.
Reason : Taken the Application zip file of Pega 7.2 DMSample Application and imported into Pega 7.1.9 Sandbox.
Suggested Solutions from Pega : If you have taken any backups, roll down to that backups.
Source (Identified) :
Pega is looking for pyCaseHeader rule at runtime and unable to locate it. After analysis, we found that pyCaseHeader rule is not available, So we are getting the issue.
Newly created applications are pointing to UI-Kit-08:01-01-01.
Solutions We tried :
Tried to change the UI-Kit version to UI-Kit-07:04-01-01 and the Case creation portal worked fine. But the higher rules needs to be unlocked to delete them and we don’t know the password for those rulesets.
Tried to save as the ruleset UI-Kit-07:04-01-01 to higher version or create new rules but we are unable to do it due to restriction of permissions.
We don’t have any backups.
Existing applications work fine in the sandbox and we are getting the issues only when we are creating the new applications built on PegaRules or DMSample.
Unable to identify the source for Case Worker and Case Manager portal.
Later, we have taken the DMSample Application from Pega 7.1.9 Sandbox and imported again into our Pega 7.1.9 Sandbox as per the suggestion from an Associate, From there onwards we are unable to create the application built on PegaRules, Pega DM and DMSample.
We are having a plan to upgrade our Pega sandbox from Pega 7.1.9 to Pega 7.2.1. Please suggest us if there is any method to resolve this issue or is there any chance of resolving this issue by upgrading the Pega sandbox to Pega 7.2.1 from Pega 7.1.9.
Is it possible to create a Pega Sandbox on another port number in the same server and map the new pega Sandbox to the existing Pega Data as We doesn't want to lose the data
***Updated by Moderator: Lochan. Removed user added #helpme, FAQ, SR Created and Ask the Expert tags. Apologies for confusion, shouldn't have been an end-user option***
>> Taken the Application zip file of Pega 7.2 DMSample Application and imported into Pega 7.1.9 Sandbox.
Do you mean you tried to downgrade the application by taking App zip from 7.2 and import it 7.1.9 ? Also, DMSample , is an out of the box app ( like PegaSample ) . It should be part of your existing product . Why you tried to copy the application
>> Later, we have taken the DMSample Application from Pega 7.1.9 Sandbox and imported again into our Pega 7.1.9 Sandbox as per the suggestion from an Associate
I am not able to understand this phrase as well. From where you took the application and where you imported ? Both seems to be same environment ( Pega 7.1.9 Sandbox )