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keerthi rao (Keerthi1)
Ai4Process Ltd

Ai4Process Ltd
IN
Keerthi1 Member since 2018 1 post
Ai4Process Ltd
Posted: April 28, 2021
Last activity: April 28, 2021
Posted: 28 Apr 2021 6:25 EDT
Last activity: 28 Apr 2021 8:20 EDT

Unable to include the section in a Chat window using question rule

Hi,

I am trying to build a web chat bot. Inside the case type, I have configured a question rule. In the question rule I am trying to display a section by trying Answer mode= custom section to represent the question.

While testing, when I typed the specific command from the chat window, the section name is getting reflecting, instead of the actual section content. But, for timebeing I used paragraph rule and it is working fine.

Can someone please guide me to display the section rule content in chat window. Current version am using is Pega 8.5.3V

 

***Edited by Moderator: Pooja Gadige to add platform capability tag***
Pega Platform 8.5.3 Case Management User Experience Senior System Architect