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SuppsPrasad Member since 2018 5 posts
Kaiser Permanente
Posted: 2 years ago
Last activity: 2 years 3 months ago
Closed

Unable to open a case that is Resolved-Completed

I have a similar issue with a case which is Resolved-Completed, but unable to open the case (application freezes every time i try to open the case). Tracer says that the getContent activity is stuck on Java step. I need to delete the assignment, which would resolve my issue.

Can you tell me how to get the Assignment ID please ?

Thank you so much.

***Updated by moderator: Lochan to branch reply and create new post***

Case Management
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