Posted: 27 Jun 2018 5:20 EDT Last activity: 27 Jun 2018 5:20 EDT
Unable to open a case that is Resolved-Completed
I have a similar issue with a case which is Resolved-Completed, but unable to open the case (application freezes every time i try to open the case). Tracer says that the getContent activity is stuck on Java step. I need to delete the assignment, which would resolve my issue.
Can you tell me how to get the Assignment ID please ?
Thank you so much.
***Updated by moderator: Lochan to branch reply and create new post***