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PR................ Member since 2012 3 posts
Incessanttechnologies
Posted: August 12, 2019
Last activity: August 13, 2019
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unable to send automatic replay to the same email in the pega cs frame work

Hi Team,

we are using pega 8.2 version with pega cs frame work.we configured an email channel interface ,when customer sends a mail to the defined email box ,listener reading the mail and creating a incorr case.When we are automatically sending reply to the customer the response is going as a new mail rather than reply to the same mail.Any thoughts on it please.

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