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Chandeep Arora (ChandeepA)
Cognizant

Cognizant
IN
ChandeepA Member since 2014 8 posts
Cognizant
Posted: January 21, 2017
Last activity: January 21, 2017
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Why work pools only refer "is a class group" classes?

A work pool definition says this- Lists the classes that are marked as Is a Class Group (on the rule form's General tab) for each work pool in which users associated with this access group are permitted to create cases. Each such class defines a work pool, a named collection of case types.

Why only classes marked as "is a class group" can be a work pool but not the classes marked as "belongs to class group" ?

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