Question

2
Replies
308
Views
Paul Aquino (Paul7342)
Paccar
Pega Software Engineer
Paccar
US
Paul7342 Member since 2018 15 posts
Paccar
Posted: November 26, 2018
Last activity: May 28, 2019
Posted: 26 Nov 2018 17:01 EST
Last activity: 28 May 2019 4:41 EDT
Closed

Work- GetEmailSenderInfo Rulese Name: Pega-IntegrationArchitect

Email notifications are not getting sent out from our application. The results of the trace is an error:

Ruleset Name: Pega-IntegrationArchitect

Ruleset Version: 07-10-25

Activity Name: GetEmailSenderInfo

Primary Page Name: pyWorkPage

Step Method: Obj-Open

Step Number: 1

Step Status: Fail

Step Status Info: "Unable to open an instance using the given inputs: pxObjClass = "Data-EmailAccount", pyAccountName = "*-*-*-Work-FSR", pyAccountType = "Notify"

(The asterisks on the pyAccountName field have been masked for proprietary purposes.)

This activity is being called from CorrUpdate and it looks like it is potentially looking for a default email account to send an email notification from? How should I go about resolving this error.

Thank you in advance.

***Moderator Edit-Vidyaranjan: Updated SR details***

Low-Code App Development Data Integration Support Case Parallel
Moderation Team has archived post, This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question.