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Paul7342 Member since 2018 15 posts
Paccar
Posted: November 26, 2018
Last activity: May 28, 2019
Closed

Work- GetEmailSenderInfo Rulese Name: Pega-IntegrationArchitect

Email notifications are not getting sent out from our application. The results of the trace is an error:

Ruleset Name: Pega-IntegrationArchitect

Ruleset Version: 07-10-25

Activity Name: GetEmailSenderInfo

Primary Page Name: pyWorkPage

Step Method: Obj-Open

Step Number: 1

Step Status: Fail

Step Status Info: "Unable to open an instance using the given inputs: pxObjClass = "Data-EmailAccount", pyAccountName = "*-*-*-Work-FSR", pyAccountType = "Notify"

(The asterisks on the pyAccountName field have been masked for proprietary purposes.)

This activity is being called from CorrUpdate and it looks like it is potentially looking for a default email account to send an email notification from? How should I go about resolving this error.

Thank you in advance.

***Moderator Edit-Vidyaranjan: Updated SR details***

Low-Code App Development Data Integration SR Parallel
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