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MGR007 Member since 2008 54 posts
Incessant Technologies
Posted: 4 years ago
Last activity: 4 years 7 months ago
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Calling AddContact flow from Interaction flow - issue

Hi,

We have a CPM Interaction flow (Class: Org-FW-Work-Interaction-) scenario where if Insured is not found we capture insured for which we call AddContact flow (Class: Org-FW-Work-Contact) from Interaction flow. In v5.5 we used module CANewContactCreate to call AddContactFlow, where it replaces Interaction workpage with NewContact workpage and at the flow end we called CAReturntoCaller modules to come back the Interaction flow where we stopped earlier.

Now after upgrading to v7.1.9 and using Interactionportal, this flow is not working, i mean CAreturntoCaller is not returning back to Interaction flow.

When i analyzed the tracer what i see is, when AddContact flow is called, since it is replacing Interaction work flow with AddContact Work flow, Pega7 dont have reference of previous interaction opened in any standard declare pages like D_Interaction page. Now when CAReturntoCaller module is called, it is trying to search for previous Interaction and dont have any clue and ending up closing work and taking back to Home screen.

I tried to search any such implementation in OOB sample application, i dont see any, every where they are calling AddContact flow which will be of either Interaction class or it's Parent class and using same interaction pyWorkpage to drive AddContact screen.

Is there a way to achive above said scenario in Interaction Portal with very minimal change to exiting code? Please help

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