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Rakesh Puppala (puppr)
Manager, Client Support Engineering - India
Pegasystems Inc.
puppr Member since 2013 1 post
Posted: May 20, 2015
Last activity: February 4, 2019

For CPM FS 7.1.3 setup Pega 7.1.7 is pre-requisite and not Pega 7.1 as per installation guide

I was working on an herein customer was trying to setup CPM FS 7.1.3 system on CPM 7.1.3 on Pega 7.1.6.

The installation guide (https://pdn.pega.com/documents/pega-customer-service-for-financial-services-713-installation-guide) states that PRPC Version 7.1 is installed and verified, but that isn't the case.

The document also listed 6 hotfixes which has to be installed before proceeding further and all those hot fixes are related to Pega 7.1.7.

DL-34672.zip - This DL number is again a typo in the pdn document (if we open installation guide from PDN and not in the distribution)it has to be DL-37642.

If the customer continue without installing the hotfixes CPM FS import fails.

When cross checked in the software distribution portal, even there the system does not tell that Pega 7.1.7 is pre-requisite.

This is a documentation bug and also bug in the software distribution portal.

I have informed the concerned teams regarding this discrepancy. Requested the Customer to upgrade to Pega 7.1.7

***Updated by Moderator: Marissa to add Doc Bug group tag***

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Pega Customer Service System Administration Installation and Deployment
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