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DEYP0001 Member since 2006 3 posts
Cognizant Technology Solutions
Posted: 5 years ago
Last activity: 4 years 6 months ago
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How to capture total processing time in Pega for a request that comes in Pega application by Service SOAP

Hi,

Problem Statement :

In our claims Pega application there are multiple surrounding systems which are acessing information stored at pega databse via calling Soap service. We have exposed one Service SOAP from Pega and all other systems are comsuming the same. The current issue that we are facing during open enrollment period multiple slowness issues have been reported from surrounding systems, but no one is able to identify where the actual slowness is occuring.

Therefore client want us to capture the total processing time in Pega starting from the request rceive in Pega till the response goes out from Pega.

Approach : To address this issue we are looking for what is the best possible approach to capture end to end processing time in Pega. Is there a configuration that we can enable to capture this in Log, or what will be the best possible place ( e.g. Service activity) to put some code to capture time.

Please suggest.

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