A ticket is a named location that you add to a flow diagram by using Process Modeler. Tickets identify processing, such as a transaction rollback, that occurs when the normal flow progression is interrupted for a case.

You may rise a ticket for a sub process instead of an alternate stage. During the normal sequence of processing a case instance, an event may be considered a business exception. When that event occurs, a ticket may redirect the processing to another point in the processing of the case.

In PRPC, tickets are part of the Process category and are instances of the “Rule-Obj-Ticket” rule type.

We raise the ticket when the business exception happens, and we reference the ticket at a point where we want the flow of the case to resume again.

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