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Atos Syntel
Posted: 1 year ago
Last activity: 1 year 1 month ago
Alternate option for Tickets
I read somewhere that tickets are deprecated, is there any alternate for it, which serves similar purpose.
Accepted Solution
Posted: 1 year ago
Below is the help doc for Pega 8.3. The ticket is still there.
https://community.pega.com/sites/default/files/help_v83/express/procomhelpmain.htm#rule-/rule-obj-/rule-obj-ticket/main.htm
In Pega 7, OOTB activity "Obj-Set-Tickets" was deprecated. Another activity "SetTicket" replaced it.
In terms of the alternate option for the Tickets, below pdn link suggests to use the wait shape.
https://community1.pega.com/community/pega-academy/question/tickets-lesson-alternate-approach-question