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 Dilipan Venkatesan (DilipanV105)
Atos Syntel
Consultant
Atos Syntel
IN
DilipanV105 Member since 2012 144 posts
Atos Syntel
Posted: September 3, 2019
Last activity: September 4, 2019
Posted: 3 Sep 2019 19:21 EDT
Last activity: 4 Sep 2019 11:55 EDT
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Alternate option for Tickets

I read somewhere that tickets are deprecated, is there any alternate for it, which serves similar purpose.

Low-Code App Development
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Accepted Solution

Posted: 1 year ago
Posted: 4 Sep 2019 0:16 EDT
Susan Liu (SusanLiu_GCS)
PEGA
Principal Software Solutions Engineer
Pegasystems Inc.
US

Below is the help doc for Pega 8.3. The ticket is still there. 


https://community.pega.com/sites/default/files/help_v83/express/procomhelpmain.htm#rule-/rule-obj-/rule-obj-ticket/main.htm


In Pega 7, OOTB activity "Obj-Set-Tickets" was deprecated. Another activity "SetTicket" replaced it. 


In terms of the alternate option for the Tickets, below pdn link suggests to use the wait shape. 


https://community1.pega.com/community/pega-academy/question/tickets-lesson-alternate-approach-question