Posted: 5 Mar 2020 3:00 EST Last activity: 5 Mar 2020 3:21 EST
Agent acquiring lock
Getting the below error message when agent ran
Cannot obtain a lock on instance MYCO-ORG-MYAPP-WORK CASE-XXXXX, as Requestor B1234C1A12345678A1A1BF1EA1CA12345 already has the lock
our requirement is to assign cases to operators using agents, almost all the cases are assigned to given operator, but only one or 2 cases are not assigned and the error message in the logs shown is as above.