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BhargavP2852 Member since 2016 35 posts
Posted: 6 months ago
Last activity: 6 months 3 weeks ago

Agent acquiring lock

Hello,

 

Getting the below error message when agent ran

 

Cannot obtain a lock on instance MYCO-ORG-MYAPP-WORK CASE-XXXXX, as Requestor B1234C1A12345678A1A1BF1EA1CA12345 already has the lock

 

our requirement is to assign cases to operators using agents, almost all the cases are assigned to given operator, but only one or 2 cases are not assigned and the error message in the logs shown is as above.

 

How to solve this?

Pega Platform Low-Code App Development
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