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DeepikaKumar Member since 2013 4 posts
HCL
Posted: 2 years ago
Last activity: 2 years 4 months ago
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Agent is not running but the agent activity is running perfectly fine standalone

I have configured two agents -
Agent A is an advanced agent which calls an agent activity A. Agent activity has the queue-for-agent method which calls the Agent B.
Agent B is configured as a Standard agent which calls Activity B which has the core logic to be performed.
Checked SMA and see that both agents are running fine, with auth and bypass checked. No events occur on trace of the activity when tried tracing directly on the node that it is running in.
Checked the logs and no errors there too.

When running the agent activity stand alone, it works perfectly fine.

Pega version - 7.2.2.

Any help/input would be appreciated.

Thanks,
Deepika Kumar

Low-Code App Development
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Moderation Team has archived post
Posted: 2 years ago

I've a couple of suggestions.


For the two activities (called by Agent A and Agent B) if you choose View Java then search for: LogHelper


This should contain a string which you can set the logging level to DEBUG. If the activity is getting called then you should see the steps of the activity appear in the logs.


Also, if you're expecting Agent A to populate a queue table (to be consumed by Agent B), you may want to stop agent B and check that the record is 1) getting inserted 2) contains the expected data

Accepted Solution
Posted: 2 years ago

Added logging and identified that the activity was running but was only not seen in the tracer. Issue resolved.
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