Question2Replies3989Views×Close popovervineela narukulla (vineelan0510) cognizant cognizant IN View Profile vineelan0510 Member since 2014 8 posts cognizant Posted: December 30, 2015Last activity: April 14, 2017Posted: 30 Dec 2015 4:24 ESTLast activity: 14 Apr 2017 6:51 EDT Closed in agents standard mode aqm will take for queing,in advanced how we will approach for thisin agents standard mode aqm will take for queing,in advanced how we will approach for this***Updated by moderator: Lochan to add Categories*** Data Integration ×Close popoverFacebookTwitterLinkedinEmail Copy Link Copied! Moderation Team has archived post This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question. Posted: 5 years agoPosted: 30 Dec 2015 7:47 EST×Close popoverVeera Gangababu Gollapalli (Gangababu) PEGA Principal Technical Solutions Engineer PEG IN View ProfileGangababu PEGA replied to vineelan0510You can use QueueForAgent Activity/Method to achieve the queuing functionality incase of advanced agents. Posted: 5 years agoPosted: 2 Jan 2016 6:13 EST×Close popoverDivakar Vadivelu (Tommy) Virtusa Software Services Pvt Ltd Lead Consultant Virtusa Software Services Pvt Ltd IN View ProfileTommy Virtusa Software Services Pvt Ltd replied to vineelan0510Hi,You can use QueueForAgent Method to achieve the Queuing functionality if the agent mode as Advanced.First of all, Please find the below URLs to know about below the queuing the WO1. How Agent Queue works for three modes, i.e. Legacy, Standard and Advanced - https://pdn.pega.com/how-agent-queues-work2. How to enter items into an agent queue - https://pdn.pega.com/how-enter-items-agent-queue3. More details about Queue for Agent Method functionality - https://pdn.pega.com/about-queue-agent-method4. Lock issue occur when Queue Agent running on Multinodes - https://pdn.pega.com/support-articles/advanced-agent-hitting-lock-collisions-queue-itemsHope the above URLs will help you based on your requirement.