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 Padma Sri (PADMASRI)
ANZ
Engineer
ANZ
AU
PADMASRI Member since 2012 15 posts
ANZ
Posted: September 13, 2016
Last activity: September 13, 2016
Posted: 13 Sep 2016 3:44 EDT
Last activity: 13 Sep 2016 5:19 EDT
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Standard Or Advanced Agent?

What are the key points to be kept in mind, when we get a requirement and we need to decide whether it can be standard or advanced mode type??

 

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Posted: 4 years ago
Posted: 13 Sep 2016 5:19 EDT
Dharanitharan Ravindran (DharanitharanR)
Areteans Technologies
LSA, DC, CS, BA & UI Specialist
Areteans Technologies
AU

Have a look on below useful links:

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Have a look on below useful links:


1. How Agent Queue works for three modes, i.e. Legacy, Standard and Advanced -https://pdn.pega.com/how-agent-queues-work 2. How to enter items into an agent queue - https://pdn.pega.com/how-enter-items-agent-queue 3. More details about Queue for Agent Method functionality - https://pdn.pega.com/about-queue-agent-method 4. Lock issue occur when Queue Agent running on Multinodes -https://pdn.pega.com/support-articles/advanced-agent-hitting-lock-collisions-queue-items


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