Posted: 14 Mar 2018 7:15 EDT Last activity: 18 Mar 2018 7:54 EDT
Attach an Inbound Email and all attachments upto 3 level
Pega Email Listener can attach the Original inbound email as an attachment and also any attachment that email contains as an attachment.
My requirement is -
I receive an inbound email (lets say Email 1) which has another Email (Email 2) as an attachment. Now Email 2 has attachments (lets say attachment1 and attachment 2). I need to separately attach Email1, Email 2, Attachment 1 and attachment 2 to the Case and visible separately in the attachments section in the right panel.
I don't believe their is ootb behavior that does this natively. I would anticipate upon reciept you would have to write an activity to review the email and the subsequent emails in a recursive fashion and attach accordingly.