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sayan.das Member since 2013 2 posts
Areteans
Posted: March 14, 2018
Last activity: March 18, 2018
Closed

Attach an Inbound Email and all attachments upto 3 level

Pega Email Listener can attach the Original inbound email as an attachment and also any attachment that email contains as an attachment.

My requirement is -

I receive an inbound email (lets say Email 1) which has another Email (Email 2) as an attachment. Now Email 2 has attachments (lets say attachment1 and attachment 2). I need to separately attach Email1, Email 2, Attachment 1 and attachment 2 to the Case and visible separately in the attachments section in the right panel.

What is the approach to follow to achieve this?

Case Management
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