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 Katherine Catapang (KatherineC)
Accenture

Accenture
SG
KatherineC Member since 2018 15 posts
Accenture
Posted: June 13, 2018
Last activity: June 26, 2018
Posted: 13 Jun 2018 21:56 EDT
Last activity: 26 Jun 2018 10:32 EDT
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Is the Audience refreshed when a Campaign run restarts?

Let's say I have a recurring daily campaign in Pega Marketing and have configured it such that the audience segment is refreshed for each campaign run. Suppose one of the campaign runs failed.

I have the option to restart this run after taking the necessary steps to address the issue. In this case, is the audience refreshed once again or will the campaign still use the original intended audience?

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Posted: 3 years ago
Posted: 26 Jun 2018 9:10 EDT
Saleem Abdelsayed (Saleem_A)
PEGA
Sr. Director, Product Management
Pegasystems Inc.
US

When a campaign is configured to refresh audience for every run, that configuration is applied to any restart action you take.  As such, you should expect the audience to get refreshed again.