The event itself is pretty clear, but I'd like to know whom is the original initiator of this event. Our Avaya server is a cloud solution, and the team over there says their servers are not initiating anything.
Thanks in advance.
***Edited by Moderator: Pallavi to update platform capability tags***
Avaya is initiating this event. Keep in mind that Pegacall communicates to Avaya via a jtapi connection from the Avaya SDK jar (ecsjtapia.jar) to the AES. I suspect that connection is being terminated.