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Bas Meeuwissen (BasM7674)
Meeuwissen Bytes
LSA
Meeuwissen Bytes
NL
BasM7674 Member since 2017 1 post
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Posted: October 7, 2020
Last activity: 1 week 5 days ago
Solved

Avaya provider out of service event

Hi all,

At our customer we have connectivity issues for the last couple of days. We receive the below event a couple of times each day.

<pagedata>     <pyEventId>113</pyEventId>     <pyEventString>ProvOutOfServiceEv</pyEventString>     <pyProvider>AVAYA#VOIPCM#CSTA#VOIP-AES02</pyProvider>     <pySessionId>JTAPI_AES-ACD</pySessionId>     <pySessionValid>true</pySessionValid>     <pySessionState>false</pySessionState>     <pyVendor>AVAYA</pyVendor>     <pyLinkName>AES</pyLinkName>     <pyLinkInsHandle>CHANNELSERVICES-ADMIN-CTILINK-LOCAL-JTAPI AES</pyLinkInsHandle>     <pyLinkRole>0</pyLinkRole> </pagedata>  

The event itself is pretty clear, but I'd like to know whom is the original initiator of this event. Our Avaya server is a cloud solution, and the team over there says their servers are not initiating anything.

 

Thanks in advance.

***Edited by Moderator: Pallavi to update platform capability tags***
Pega Call 8.1 Cloud Services Lead System Architect