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 Subhajit Chattopadhyay (SubhajitChattopadhya)
Infosys Australia
Lead System Architect
Infosys Australia
AU
SubhajitChattopadhya Member since 2010 36 posts
Infosys Australia
Posted: November 29, 2017
Last activity: November 30, 2017
Posted: 29 Nov 2017 17:50 EST
Last activity: 30 Nov 2017 17:29 EST
Closed
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Can we clear the cache in our application server if we host our application in Pega Cloud 2.1

Hi,

If we have our application deployed in cloud, is there a way other than creating a SR to the support team to clear the cache from the App Server rather than clearing the Pega Cache from SMA?

Regards,

Subhajit

System Administration Cloud Services
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Posted: 4 years ago
Updated: 4 years ago
Posted: 30 Nov 2017 0:48 EST
Updated: 30 Nov 2017 0:47 EST
Jeevan Edakkunnath Mana (Jeevan_GCS)
PEGA
Principal Systems Engineer - Cloud
Pegasystems Inc.
IN

Hi,


For lower environments, customer would be given access to do a clear cache restart through the MSP (My Support Portal )  as a self service . For this , there is no SR needs to be  raised from customer end.


Thanks,


Jeevan


 


 


 
Posted: 4 years ago
Posted: 30 Nov 2017 2:16 EST
Subhajit Chattopadhyay (SubhajitChattopadhya)
Infosys Australia
Lead System Architect
Infosys Australia
AU

Thanks Jeevan.


Could you please let me know what would be the procedure for higher environments like production?


Regards,


Subhajit

Accepted Solution

Posted: 4 years ago
Posted: 30 Nov 2017 4:54 EST
Jeevan Edakkunnath Mana (Jeevan_GCS)
PEGA
Principal Systems Engineer - Cloud
Pegasystems Inc.
IN

Hi Subhajith,


For Production environment you may need to raise an Service Request (SR) through the My Support Portal for the clear cache restart . We are not giving the self service through MSP for production environment.


Thanks 


Jeevan

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