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 Subhajit Chattopadhyay (SubhajitChattopadhya)
Infosys Australia
Lead System Architect
Infosys Australia
AU
SubhajitChattopadhya Member since 2010 36 posts
Infosys Australia
Posted: November 29, 2017
Last activity: November 30, 2017
Posted: 29 Nov 2017 17:50 EST
Last activity: 30 Nov 2017 17:29 EST
Closed
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Can we clear the cache in our application server if we host our application in Pega Cloud 2.1

Hi,

If we have our application deployed in cloud, is there a way other than creating a SR to the support team to clear the cache from the App Server rather than clearing the Pega Cache from SMA?

Regards,

Subhajit

System Administration Cloud Services
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Posted: 3 years ago
Updated: 3 years ago
Posted: 30 Nov 2017 0:48 EST
Updated: 30 Nov 2017 0:47 EST
Jeevan Edakkunnath Mana (Jeevan_GCS)
PEGA
Principal Systems Engineer - Cloud
Pegasystems Inc.
IN

Hi,


For lower environments, customer would be given access to do a clear cache restart through the MSP (My Support Portal )  as a self service . For this , there is no SR needs to be  raised from customer end.


Thanks,


Jeevan


 


 


 

Accepted Solution

Posted: 3 years ago
Posted: 30 Nov 2017 4:54 EST
Jeevan Edakkunnath Mana (Jeevan_GCS)
PEGA
Principal Systems Engineer - Cloud
Pegasystems Inc.
IN

Hi Subhajith,


For Production environment you may need to raise an Service Request (SR) through the My Support Portal for the clear cache restart . We are not giving the self service through MSP for production environment.


Thanks 


Jeevan