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Cloe Walker (CloeW938)
IT Solution Service

IT Solution Service
SG
CloeW938 Member since 2018 153 posts
IT Solution Service
Posted: 1 week 2 days ago
Last activity: 5 days 8 hours ago
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Can we transfer assignment from Modal Dialog?

Hi,

I know we can transfer assignment from local action. For example, if we use OOTB pyTransferAssignment flow action as a local action, it works fine.

  • Set pyTransferAssignment to the Assignment shape in a flow rule

pyTransferAssignment

  • In runtime, select pyTransferAssignment from Actions menu

Local action

  • Select destination operator ID

Transfer

  • Assignment is successfully transferred

Transferred

 

My question is if it is possible to do the same from Modal dialog. Ideally I want to make my own flow action. For now, I just tried OOTB pyTransferAssignment, but nothing happens.

  • Set pyTransferAssingment flow action as a Modal Dialog

Modal Dialog

  • In runtime, nothing happens..

Nothing happens

 

Can someone please give a logical explanation why assignment is not transferred when we use Modal Dialog? What is the alternative approach to achieve this requirement?

 

Thanks,

 

***Edited by Moderator: Pooja Gadige to add platform capability tag***
Pega Platform 8.4.1 Case Management User Experience