Giselda Member since 2018 4 posts
Oriental Bank & Trust Inc
Posted: 6 months ago
Last activity: 6 months 3 weeks ago

Cancel Button Functionality for Wrap up


I need to build a Cancel button for the Wrap up to end it's Work flow, without closing the Phone Interaction.

Cancel Button added at the Wrap Up  

I was trying to check if by adding an action and event would work or something that pega already provides but it closes the entire phone Interaction... And then I have to search for the customer again..


Thanks in advance.

***Edited by Moderator: Pallavi to update platform capability tags***  

Pega Customer Service 8.1 Low-Code App Development Dev/Designer Studio User Interface Financial Services System Architect
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