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pega learner (pegal194)
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pegal194 Member since 2021 1 post
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Posted: 3 weeks 5 days ago
Last activity: 3 weeks 4 days ago

Customer Service Interaction: Customizing label for Wrap up button and visibility conditions for the buttons

Hi All,

In a Customer Service interaction, I have  a requirement where I need to customize the label of Wrap up button and also modify the visibility condition to show the quick wrap up and standard wrap up buttons in different scenarios than the existing ones.

However, my concern is that if I update the section CPMInteractionDriver to customize these, any future update will not reflect.

Is it recommended to update this section? What are the things that I need to watch out for?

Thanks in advance.

***Edited by Moderator: Pooja Gadige to add platform capability tag***
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