palakt44 Member since 2017 2 posts
Accenture Services PVT Ltd
Posted: 1 year ago
Last activity: 1 year 6 months ago

Suggested task doesn't close on wrapping up the interaction.

We have a problem with suggested task. Suggested task does not close on wrapping up the interaction. This is happening in Pega Customer Service Application.

Steps to reproduce:

1.Create interaction.

2, Open the suggested task. Keep it open. Click on wrap up button to resolve the interaction.

3. Interaction gets resolved but system displays suggested task. Attached is the screenshot for the same

Please suggest how can we close the suggested task.

Do we have any OOTB activity to so?

Pega Customer Service Low-Code App Development
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