Please provide some more info on how you got this exception. And also it would be good if you can provide the exception details which is there in the error window you have shared (but in collapsed form).
Posted: 3 years ago
Updated: 3 years ago
Posted: 22 Nov 2017 15:11 EST Updated: 22 Nov 2017 15:20 EST
I also received the same error while trying to create a new case from trial version of Pega Express. I am running trial version from the cloud and so there is no installation of the software on my system to check the logs.
There are no details of the error in the exception area as well. Attached are the screenshots.
I see that an SR (SR-B95347) was created for the above stated issue. I took a quick look and that SR is still under investigation. At this point, you could create another SR and mention the URL to this discussion so that both the SRs could be investigated in parallel. Do let us know the SR# back here after you create it. We will tag the 2 items for effective troubleshooting.
I have also received the same exact error message when attempting to create a new case type in Pega Express. I am trying to take the certification course and tried to open the exercise system. I have other co-workers who were successful doing the same.
There has been an issue; please consult your system administrator
I suppose there are authorization issues for creation of the case from your operator. Could you please check if there are any errors in the logs something like this? "You are not authorized to create, modify, or lock instance RULE-OBJ-CASETYPE"
If yes, please check the access roles in the access group of which you are facing the issue.
As a result of investigation of the above SR (SR-B95347), it was found that an expected value for a tenant could cause an issue when clearing the conclusion cache since the value is not always present. HFix-39875 was provided as a resolution.