Posted: 18 Apr 2019 0:44 EDT Last activity: 7 Aug 2020 8:04 EDT
Cannot Launch Multiple Tracer Sessions for a requestor
when I launch a tracer and close it. Again when I launch the trace I am getting this error "Cannot Launch Multiple Tracer Sessions for a requestor. This requestor is being traced by the operator ' ' "I am using Pega in my local machine.
We are on Pega 7.4 and have recently encountered the same issue, while as far a we know it was not a problem in the past. We are not aware of changing any settings in pega. We can only solve this each time by logging out and in again.
We encountered this issue using Chrome. Are you using Chrome as well (maybe the chrome browser was updated recently and causes this behaviour)?
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As said before you can request and install a hotfix.
If you prefer a local change instead, you can search for the rule TraceMain. Since this rule is an internal rule, it is shielded of from rule search by default.
Until Pega 7.3:
If you want to be able to find such rules anyway, you can type the prefix 'old:' in front your search text. For example: old:TraceMain
From Pega 7.4 onwards:
If you want to be able to find such rules anyway, you can go to your operator preferences (right top click your operator icon and select 'Preferences'), and select the checkbox for 'Enable diagnostic features'. Log out, log in, and you can search for internal rules as well so you can find the TraceMain rule.
Posted: 1 year ago
Updated: 1 year ago
Posted: 18 Feb 2020 3:03 EST Updated: 18 Feb 2020 3:22 EST