Question

2
Replies
349
Views
vinoth kumar (vinoth_kumar)
techmahindra

techmahindra
IN
vinoth_kumar Member since 2018 10 posts
techmahindra
Posted: June 14, 2020
Last activity: June 16, 2020
Posted: 14 Jun 2020 3:10 EDT
Last activity: 16 Jun 2020 1:33 EDT
Closed
Solved

Case ID Generation

Hi,

Case ID is not getting generated in sequence. For example when I create a new Case type today And create cases with prefix set to "C-" then today's cases are in sequence such as "C-1", "C-2", "C-3"...   

But When I create the same case tomorrow the Case ID starts from "C-1001" and the next case as "C-1002" and goes on. For the next day after tomorrow case Id starts with "C-2001" and goes on.

I didn't do any customization in Case ID generation. Could anyone explain why this is happening and how can I resolve this to follow normal sequence irrespective of day of creation .

Thanks in advance.

Pega Platform 8.4 Case Management
Moderation Team has archived post, This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question.