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vinoth_kumar Member since 2018 8 posts
techmahindra
Posted: 3 months ago
Last activity: 3 months 1 week ago
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Case ID Generation

Hi,

Case ID is not getting generated in sequence. For example when I create a new Case type today And create cases with prefix set to "C-" then today's cases are in sequence such as "C-1", "C-2", "C-3"...   

But When I create the same case tomorrow the Case ID starts from "C-1001" and the next case as "C-1002" and goes on. For the next day after tomorrow case Id starts with "C-2001" and goes on.

I didn't do any customization in Case ID generation. Could anyone explain why this is happening and how can I resolve this to follow normal sequence irrespective of day of creation .

Thanks in advance.

Pega Platform 8.4 Case Management
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