JohnLake Member since 2016 1 post
Posted: 4 years ago
Last activity: 4 years 10 months ago

Is a case type needed for every country if i am using the Country in the class name for class specialization

Our processes will be rolled out across Europe and we have our class structure as : COG-DE-Contract-Work-AddressChange COG-NL-Contract-Work-AddressChange and so on.

Currently we can only start the processes at the country level if we have a case type created at the class level so this means having a case type at every country level and any changes to the process will need to be done in all countries.  This will eventually mean a long list of case types like Address Change NL and Address Change DE.

Has anyone managed to maintain the single case type with class specialization.

Case Management
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