Thierry Lavoie-Lamarre (Thierry_SLF)
Sun Life Financial

Sun Life Financial
Thierry_SLF Member since 2017 10 posts
Sun Life Financial
Posted: July 14, 2020
Last activity: November 4, 2020
Posted: 14 Jul 2020 11:50 EDT
Last activity: 4 Nov 2020 6:23 EST

Chrome Messaging Host not launching quickly enough for Web Adapter

We are encountering an issue where some of our users who are on Virtual Machines get an error when they launch their applications in the morning.  The error states that the Runtime failed to connect with the Chrome Messaging Host in the allocated 20 seconds.  The message gives the option to retry, in which case it will then be able to connect, most of the time (there were instances where more than 1 retry were needed).

While this is not too bad of a work-around and that there is also the option to launch a chrome browser prior to launching all applications through the robot, we'd like to know if there is a way to increase this timeout through a setting of some sort.  Our initial investigation seems to indicate that this value is hard-coded and not editable but we'd like to make sure.

If increasing the timeout is not an option, is there anything else that we can do to ensure that users won't see this message?


Thank you

***Edited by Moderator: Pallavi to update Support Case details***

***Edited by Moderator: Pooja to update platform capability tag***
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