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Rakesh Sahoo (RakeshS6765)
Infosys

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RakeshS6765 Member since 2014 17 posts
Infosys
Posted: 2 weeks 4 days ago
Last activity: 2 weeks 4 days ago
Posted: 26 May 2021 2:04 EDT
Last activity: 26 May 2021 2:10 EDT

Configuring bot failure escalation settings is not working for Unified Messaging

We have configured bot failure escalation settings in Pega, in order to automatically escalate the message if 2 attempts are incorrect.

This setting is working perfectly for Pega chat, however, its not working for Unified Messaging.

Followed the below link for bot failure escalation:

Configuring bot failure escalation settings | Pega  

Pega Customer Service for Communications 8.4 Conversational Channels Technology Services Senior System Architect