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PradeepPydi Member since 2017 204 posts
Anthem
Posted: 7 months ago
Last activity: 6 months 3 weeks ago

Consequences of disabling Operator Presence feature.

Hi Team,

We dont use Pega Call (CTI) functionality and planning to disable (via DSS : prconfig/operatorpresence/enabled/default to FALSE) Operator Presence feature as it keeps generating unwanted Illegal State exceptions like below :

"Rule: PUBLISH, Class: CHANNELSERVICES-OPERATORPRESENCE-OPERATORRECORD, Code: IllegalState "

Could someone please suggest regarding the key features dependent on the Operator Presence along with the cons to disable the same ?

Thank you.

Pega Platform 7.3.1 Low-Code App Development Testing Applications Healthcare and Life Sciences
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