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Anthem
Posted: February 18, 2020
Last activity: March 3, 2020
Consequences of disabling Operator Presence feature.
Hi Team,
We dont use Pega Call (CTI) functionality and planning to disable (via DSS : prconfig/operatorpresence/enabled/default to FALSE) Operator Presence feature as it keeps generating unwanted Illegal State exceptions like below :
"Rule: PUBLISH, Class: CHANNELSERVICES-OPERATORPRESENCE-OPERATORRECORD, Code: IllegalState "
Could someone please suggest regarding the key features dependent on the Operator Presence along with the cons to disable the same ?
Thank you.
Operator Presence Record tracks the operator connection status of ACTIVE, AWAY, or OFFLINE, DISCONNECTED. If you dont use CTI, you can disable it.