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RamprasadK1713 Member since 2013 19 posts
Cognizant Technology
Posted: November 23, 2017
Last activity: November 23, 2017
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creating case with the email content based on the some criteria like weekly case, monthly case,etc.

Hi All,

I have an requirement to read email message and creating case with the email content based on the some criteria like weekly case, monthly case,etc.

Before creating any case, i have to verify wether the case is alredy created for that week,month,year and so on.

Also I want to build the logic for identifying week, month and Year based on the email recevied date and then create new case or ignore case creation if alredy present for that period(week,month,etc).

Please suggest some approach for the above requirement.

Ramprasad

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