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Jasmine Mohammed (JasmineM4474)
Verizon

Verizon
IN
JasmineM4474 Member since 2021 11 posts
Verizon
Posted: June 23, 2021
Last activity: July 13, 2021
Posted: 23 Jun 2021 9:49 EDT
Last activity: 13 Jul 2021 7:32 EDT

Difference between Interaction history and interaction stream

I need to create a new IH summary. I already have IH data. What is the difference between selecting IH Stream and IH History? When should I use IH summary vs IH stream?

***Edited by Moderator Marissa to update Platform Capability tags***
Pega Customer Decision Hub Decision Management