healj Member since 2011 13 posts
Posted: 7 months ago
Last activity: 7 months ago

Exporting Realtime Interaction History

My client wants to export Interaction History to their Data Lake, and for consumption by peer systems preferably in near real-time.  Traditionally I would endorse BIX or an ETL solution, but this typically introduces significant latency into the delivery of the data.  ETL solutions often also limit the scope of the data - being unable to include Proposition, Customer, or Strategy Result properties without first modifying the IH schema.

Can I extend the response handling logic to stream IH responses for external consumption? Is the Data Flow rule DF_ProcessResponse and appropriate customisation point?  Where else might changes be required e.g. Delayed Learning.  

Pega Platform 8.3 Decision Management Financial Services Lead System Architect
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