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SridharK7848 Member since 2017 13 posts
Infosys Ltd
Posted: 6 months ago
Last activity: 6 months 1 week ago

email-account-receiver-connectivity-test-failing

I have configured receiver email account setting and click on Test connectivity it is getting failed with error 

 

DEBUG: setDebug: JavaMail version 1.5.6 DEBUG: getProvider() returning javax.mail.Provider[STORE,imaps,com.sun.mail.imap.IMAPSSLStore,Oracle] DEBUG IMAPS: mail.imap.partialfetch: false DEBUG IMAPS: mail.imap.ignorebodystructuresize: false DEBUG IMAPS: mail.imap.statuscachetimeout: 1000 DEBUG IMAPS: mail.imap.appendbuffersize: -1 DEBUG IMAPS: mail.imap.minidletime: 10 DEBUG IMAPS: enable STARTTLS DEBUG IMAPS: closeFoldersOnStoreFailure DEBUG IMAPS: trying to connect to host "lmtp-mti.mail.net", port 25, isSSL true

 

I tried testing pega provided sample test configuration as well for the receiver section. Those as well it is getting failed with same error. 

 

DEBUG: setDebug: JavaMail version 1.5.6 DEBUG: getProvider() returning javax.mail.Provider[STORE,imap,com.sun.mail.imap.IMAPStore,Oracle] DEBUG IMAP: mail.imap.partialfetch: false DEBUG IMAP: mail.imap.ignorebodystructuresize: false DEBUG IMAP: mail.imap.statuscachetimeout: 1000 DEBUG IMAP: mail.imap.appendbuffersize: -1 DEBUG IMAP: mail.imap.minidletime: 10 DEBUG IMAP: enable STARTTLS DEBUG IMAP: closeFoldersOnStoreFailure DEBUG IMAP: trying to connect to host "sample.com", port 143, isSSL false

 

Could you please help me is there any configuration setting we have to do in Pega for receiver section.

 

***Edited by Moderator Marissa to update Content Type from Discussion to Question***

Pega Customer Service for Communications 8.1 Low-Code App Development Dev/Designer Studio Communications and Media Senior System Architect
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