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Nagendhran Elangovan (NagendhranE)
Tata Consultancy Services

Tata Consultancy Services
IN
NagendhranE Member since 2019 1 post
Tata Consultancy Services
Posted: April 13, 2021
Last activity: April 13, 2021
Posted: 13 Apr 2021 4:56 EDT
Last activity: 13 Apr 2021 7:52 EDT

Email Approval not working for a single user

Hi,

I have configured email approval for the users. But for only one user email approval is not working. Whenever he clicks approve button in mail, it asks to send an email and the user sent the mail. But the case is not moving forward based on the decision, it staying in the same step. But for remaining users it was working fine.

Can anyone help me on how to solve this problem? 

Thanks in advance.

***Edited by Moderator: Pooja Gadige to add platform capability tag***
Pega Platform 8.4.4 Case Management