Posted: 10 May 2019 2:35 EDT Last activity: 14 May 2019 8:19 EDT
Email Instantiation in Pega 8.2
Could someone explain, how to manage attachments when the case is instantiated via email in 8.2 ?
In the previous versions, the attachments from the email were added to the case by default, but in 8.2.1, pega creates an instance of PegaSocial-Message and the Data-WorkAttach-File instance gets attached to that. Only way I managed to use the information from the attachment is by creating a report definition, because there is a "pyIndirectObjectID" property on that PegaSocial-Message instance to the Case created by the email, but I think there must be an easier way to do this. I don't really understand why it had to be changed.