NorbertH0705 Member since 2018 3 posts
Saltech Consulting
Posted: 1 year ago
Last activity: 1 year 4 months ago

Email Instantiation in Pega 8.2

Could someone explain, how to manage attachments when the case is instantiated via email in 8.2 ?

In the previous versions, the attachments from the email were added to the case by default, but in 8.2.1, pega creates an instance of PegaSocial-Message and the Data-WorkAttach-File instance gets attached to that. Only way I managed to use the information from the attachment is by creating a report definition, because there is a "pyIndirectObjectID" property on that PegaSocial-Message instance to the Case created by the email, but I think there must be an easier way to do this. I don't really understand why it had to be changed.

Case Management
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