Close popover
Norbert Hresk? (NorbertH0705)
Saltech Consulting

Saltech Consulting
NorbertH0705 Member since 2018 3 posts
Saltech Consulting
Posted: May 10, 2019
Last activity: May 14, 2019

Email Instantiation in Pega 8.2

Could someone explain, how to manage attachments when the case is instantiated via email in 8.2 ?

In the previous versions, the attachments from the email were added to the case by default, but in 8.2.1, pega creates an instance of PegaSocial-Message and the Data-WorkAttach-File instance gets attached to that. Only way I managed to use the information from the attachment is by creating a report definition, because there is a "pyIndirectObjectID" property on that PegaSocial-Message instance to the Case created by the email, but I think there must be an easier way to do this. I don't really understand why it had to be changed.

Case Management
Moderation Team has archived post,
Close popover This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question.